Still, Volkswagen of America vice president Frank Maguire knows that at the prices involved, "we're going to have to earn every customer." One way this will happen is with a new level of service from VW dealerships. That may mean going beyond a loaner car when your Phaeton needs service; it may mean that the dealership delivers another Phaeton, not a Passat or even a Touareg, but another Phaeton, to your home or business and takes yours in for service so you don't have to take the time out of your schedule.
Maguire says it also may mean that VW will take as many as "a couple hundred" early Phaeton buyers to Germany to tour Dresden and its artistic treasures and to see how the car is assembled by hand; only three robots are involved in the process, and then only to deal with the placement of particularly heavy or awkward parts, such as windshields or the spare tire housings.
To compete with vehicles such as the Jaguar XJ, BMW 7 Series, Mercedes-Benz S-Class, LexusLS 430 and even VW Group's own Audi A8 L, the Volkswagen Phaeton will include as standard equipment such things as a navigation system, all-wheel drive, air suspension, draft-free four-zone automatic climate controls (with vents hidden behind wood doors), 12-way front power seats and a long list of safety and driver-assist technologies.
The Phaeton V8 comes with a six-speed automatic transmission, tilt and telescoping steering wheel, 4Motion all-wheel drive, air suspension with four comfort settings and ride-height adjustment, 17-inch wheels, anti-lock brakes, anti-slip regulation, electronic differential lock, engine braking control, electronic brake force distribution and electronic stabilization (anti-spin) technology.
There are front, side (both front and back seats) and side curtain airbags, tire pressure monitors and, in event of an accident, telematics that automatically call for emergency help while the car unlocks its doors, disconnects the battery from the alternator and shuts off the fuel supply.
Also standard are Xenon headlamps, halogen projector-beam fog lamps, power heated and folding exterior mirrors with puddle lamps, rain-sensing windshield wipers, a power closing trunk lid, four-zone climate controls, an on-board trip computer, four power outlets, central locks (with a valet key), Eucalyptus wood interior trim, leather seating with 12-way power in front, a navigation system, Homelink transceiver, 190-watt audio system with a six-CD changer, power rear and manual side door sunshades, standard and close-up mirrors on the front sun visors, and front and rear cupholders.
The Phaeton W12 has a five-speed automatic transmission, 18-inch wheels, 270-watt audio system, heat-reflective windows, 18-way power front seats with massage, a heated steering wheel, perforated leather seating surfaces, quad exhaust tips, power opening and closing trunk lid, rear climate controls and display, walnut wood trim and an integrated cell phone.
Several of the standard upgrades on the W12 are options for the V8. Special option packages include comfort and cold weather ($2,900 for the V8 and $1,790 for the W12) with 18-way front seats, ventilated and cooled rear outboard seats with massage, and a four-seater package ($5,750 for the V8 and $4,700 for the W12) that includes 10-way power rear seats with memory and a massaging feature, as well as a rear center console.
Other options include a technology package park assist ($700), keyless access ($500), a 270-watt audio system ($1,000 for the V8), special wood trims ($500) and "Klavierlack" high-gloss grand piano-style paint finish ($2,000). Next Page