EAST MOLINE, Ill., Jan. 28 /PRNewswire/ -- 4CS, Inc., a leading provider of Customer Lifecycle Management (CLM) solutions, is pleased to announce AGCO Corporation as its newest iSupport customer.
AGCO Corporation is one of the world's largest manufacturers and distributors of agricultural equipment, through a global distribution network of more than 3200 independent dealer/distributor locations in over 140 countries. AGCO products include well-known brands, such as Massey Ferguson, Valtra, Challenger and Fendt.
Technical diversity, multiple brands, and global distribution strength are important components of AGCO's growth strategy. Major market share positions in key agricultural markets of the world have been achieved by their strong focus on customer service, leading edge technology and an independent dealer network. AGCO's innovative products continuously receive recognition and awards at international exhibitions, but their most coveted award is the recognition of their wide-range of products by farmers and dealers across the globe.
Bill Fitzgibbons, Director Global Dealer Technical Support for AGCO, said, "We want our customers to have as positive an experience with our products as we can provide. We are striving to eliminate downtime for our customers and provide complete satisfaction with AGCO products in which they have invested. We want more of our dealers' business, but we must earn it by providing them timely, accurate technical information via value-add tools and systems. We believe the solutions 4CS offers will help us achieve our goals."
Adrian Powell, Director Global Technical Projects for AGCO, said, "AGCO needs to share technical information globally with our AGCO technical support, parts, sales and production personnel and our dealers 24/7. We want an out-of-the-box system that can be easily configured and we need it to fit our line of business effectively."
"Through factual demonstration and interaction over the past few months, 4CS showed that they, via their iSupport software, will help AGCO meet our needs," added Fitzgibbons. "It was not a marketing presentation that sold us on iSupport; it was 4CS showing us 'how they could do it.' 4CS knows our business and our industry. They have a proven track record of success in on-time delivery and meeting customer requirements. 4CS talks the talk and walks the walk."
"4CS clientele are in the same business we are. Their customer references verified our impressions we gained from 4CS visits and presentations made during our project definition and requirements stage," added Powell.
Fitzgibbons noted, "iSupport is a key component in our technical support strategy and a pillar that we will build on. The ultimate goal in the technical support business is to 'fix a problem before it happens'. AGCO is enhancing its current practices by putting tools in place to assist with problem identification, root cause analysis, determining concern resolutions and improving our products. We will utilize 4CS iSupport as one of our early warning system tools to shorten the cycle time from failure to fix."
Powell shared, "iSupport will help drive dealer and customer satisfaction by enabling technical information to be available 24/7. AGCO will share product information much quicker with our global engineering facilities and factories, enabling them to eliminate the problem for other customers -- in fact to 'fix it before it happens'."
Fitzgibbons concluded, "We are excited about 2008 and beyond and look to iSupport to enable our global support locations to differentiate AGCO's technical support from our peers in the industry. AGCO will team with competent business partners such as 4CS to help us define, configure and implement value-add solutions for our Customers, Dealers and Technical Support organization."
Gene Weber, 4CS Partner, Automotive and Aerospace, stated, "AGCO is a global leader in the agricultural equipment industry and is committed to improving their service lifecycle management support to their dealers and customers. 4CS iSupport is a robust software solution that enables our customers to manage and share globally technical support information. Together we feel we are well positioned to affect positive change. AGCO teamed with 4CS and the iSupport software solution is an excellent combination to enhance dealer and customer satisfaction now and in the future. We are pleased to have this opportunity to help bring enhanced value to AGCO's dealers and customers."
4CS is a leading provider of Customer Lifecycle Management solutions. The 4CS Customer Lifecycle Management applications provide proactive and collaborative service solutions that enable business to meet changing needs throughout the customer's life, concentrating on the post-sale or aftermarket stages. 4CS iSupport software helps increase retention of customers, partners, and suppliers by providing a single point of access to all relevant information and applications in a personalized environment. iSupport is made up of four modules consisting of a Contact Center, Service Dispatch, Service Knowledge Base, Support Center, and Reporting & Analysis.
For more information, visit http://www.4CS.com or call 800.709.8773