GM's OnStar Software Hiccup Halts Sales

By | September 11, 2012
General Motors stopped selling many of its most popular vehicles last week due to a malfunction with its OnStar  system. Sales of vehicles such as the Chevy Cruze, Equinox, and Volt, the new Cadillac XTS, ATS, and the GMC Terrain were halted as a result. The problem: OnStar may not automatically contact GM's collision response system after an accident. Normally, the vehicle will contact OnStar after any accident, however, the glitch means that the vehicle won't send out a signal unless the airbags are deployed. GM is quick to point out that the glitch doesn’t affect airbag deployment, or the ability to manually contact OnStar. GM is already at work on the problem, which affects approximately 60,000 vehicles, and the glitch has been corrected on many of them. GM spokesperson Alan Adler said "this should be wrapped up in days, maybe into next week." GM says it can fix some of the systems remotely, and expects the issue to be resolved entirely by the end of this month. Source: Automotive News
 
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