Lexus Leads Consumer Reports' Reliability Rankings

By | October 28, 2013
There's good news and bad news for Toyota Motor Corp. in this year's Consumer Reports reliability survey. On the good news side, Lexus has redeemed itself from an earlier drubbing, when the Lexus IS 250 didn't shine like many though it would, failing to earn a "Recommended" rating. Now, the luxury automaker has landed back on top for CR's annual reliability rankings, the luxury automaker has landed the top spot, with Toyota and Acura rounding out the top three. Then there's the shocker: Consumer Reports has dropped its Recommended ratings for the Toyota RAV4, Toyota Prius v, and most surprisingly, the Toyota Camry, thanks to the poor showing by those three vehicles in the Insurance Institute for Highway Safety's small offset crash test. CR's stance is that the test has been a known quantity for long enough, and enough cars have passed with better than Poor scores, that it can't recommend these Toyotas until their grades improve. Consumer Reports longstanding policy is to not recommend cars with a Poor crash test rating in any category. Overall, Japanese automakers claimed seven of the top spots, while two European automakers and one American automaker managed to claim the remaining three spots. Audi came in at number four, followed by Mazda, Infiniti, Volvo, Honda, GMC, and Subaru. Although Scion was the top brand last year, it fell to number 11 this year, while fellow Japanese automaker Nissan fell from 13th to 22nd.
Ford has continually ranked low in the reliability report, and this year is no different. The automaker came in at number 26, up one spot from last year. MyFord Touch continues to be the reason for bad rankings, and although the automaker has reduced complaints by nearly half, it wasn't enough to propel them forward. In order to qualify for the survey, a vehicle had to have more than 100 consumer responses, and each automaker had to have at least two ranked models to be considered. Five brands didn't make the cut, including Fiat, Jaguar, Land Rover, Mitsubishi, and Tesla. Consumer Reports rated over 260 vehicles for this survey, although that included models with different engines, as separate entries. The questionnaire was sent out in April to over 7 million subscribers, with 900,000 reports returned. Source: Automotive News (Subscription Required)