Three of the Four Major Rental Car Companies Hesitant to Agree with Repair Pledge

By Trevor Dorchies | June 13, 2012
Out of the four major car rental companies here in the United States, only one has agreed to a pledge to not rent or sell broken or recalled vehicles. Avis Budget Group, Enterprise Holdings Inc., Dollar Thrifty Automotive Group Inc., and Hertz Global Holdings Inc. make up 92 percent of the rental car market. Only Hertz, which has 8,500 locations in 150 countries, has decided not to rent out or sell vehicles in need of repair. Senator Barbara Boxer, D-Calif., sent a letter to each of the four major car rental companies last month asking to halt the renting and sales of broken and defective vehicles. Enterprise Holdings, parent company of Enterprise, National, Alamo, has asked for an exemption to still rent recalled vehicles, but only if the customer is aware of it first. This comes only a month after Enterprise claimed it would stop renting and selling broken and defective vehicles. Now, Thomas Laffey, Enterprise's general counsel, thinks the law should allow rental car companies to still be able to rent vehicles with small problems. Laffey noted recalls like those that have the wrong door sticker which tells how much weight the vehicle can hold shouldn't prevent his company from renting out vehicles. "Under the right circumstances, [renting out vehicles with minor recalls] is a safe, sensible option," Laffey wrote in a letter to Boxer, sent last month which was later intercepted by The Detroit News. Boxer still isn't too keen on the idea and she continues to advocate that Enterprise, Avis, and Dollar Thrifty should follow in Hertz footsteps. She's so adamant about it that she's set a 30-day deadline for the three unobliging rental car companies to get complaint like Hertz has already done. Avis Chairman and CEO Ronald Nelson said in his own letter to Boxer last month that his company repairs recalled vehicles "as soon as practically possible." Boxer doesn't believe that's good enough however, and wants changes made to that policy. Both Avis and Enterprise made note that taxis, limousines, and other car services aren't covered under this new legislation but Boxer says all three are on the agenda. In July 2011, Senators Dianne Feinstein, D-Calif., and Charles Schumer, D-N.Y., along with Boxer proposed legislation to stop rental car agencies from renting and selling broken and defective vehicles. This legislation was brought to the table after two sisters from Santa Cruz, Calif. were killed in an accident back in 2004 after they rented a vehicle from Enterprise that was being recalled. The recalled vehicle they were in caught fire and crashed into a truck. Enterprise Chairman and CEO Andy Taylor later said that hundreds of millions of vehicles have been rented since then and no other issues have occurred. What say you? Would you rent a car that has been recalled? Tell us about it in the comment section below. Source: The Detroit News

In my opinion if a person is renting a car that needs to be in a very good condition. Companies giving rent cars should think about safety of the customer first.